TrustRadius Insights
Pulseway has become the go-to tool for many users when it comes to monitoring and managing their clients' systems. It serves as a …
Starting at $0.80 per month per installation
View PricingOverview
What is Pulseway?
Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and…
Recent Reviews
Pricing
Enterprise
$0.80
Cloud
per month per installation
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.pulseway.com/pricing/?rfid=t…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Pulseway: NOVITA' per la soluzione RMM che semplifica la vita del MSP
YouTube
Pulseway RMM Technical Demo
YouTube
Pulseway - Overview Demo
YouTube
Pulseway demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is Pulseway?
Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds.
Pulseway features:
- Automation: Auto-remediation workflows, so that IT issues are fixed before users even notice them.
- Mobile Access: Customers can monitor, manage, connect with and troubleshoot devices from their mobile devices, update tickets to enable a rapid response to issues.
- Remote Control: It's proprietary remote control function allows to connect to monitored endpoints or network devices, remotely access user applications and files, transfer files to and from the endpoint, and chat with them.
- Patch Management: Patches applications from any device and updates all Windows systems and servers.
- Network Monitoring: Offers visibility across the entire network with Pulseway Network Monitoring, turning Pulseway agents into probes and enrolling any discovered devices.
Pulseway gives System Administrators and MSPs a single pane view of their entire IT environment so they can know what is going on at any time. The software is scalable, working for business of any size letting them grow.
Pulseway Features
- Supported: IT Automation
- Supported: IT Issue Auto-Remediation
- Supported: Network Monitoring
- Supported: Automated Alerts and Instant Notifications
- Supported: Remote Control
- Supported: SQL Server
- Supported: Windows Backups
- Supported: VMware hosts
- Supported: XenServer hosts
- Supported: Amazon services
- Supported: Azure services
- Supported: Active Directory
- Supported: Exchange Server
- Supported: Hyper-V
- Supported: IIS
- Supported: SCOM
- Supported: SNMP Monitoring
- Supported: ESET Remote Administrator
- Supported: Multi-Account Management (Multiple User Environment)
- Supported: Notification Email Customization
- Supported: Audit Log
- Supported: OS Patch Management
- Supported: 3rd Party Patch Management
- Supported: Customisable Reporting
- Supported: White Labelling
- Supported: Cloud Backup
Pulseway Screenshots
Pulseway Videos
Pulseway App Overview - Demo
Pulseway Customer Case Study- Millennium IT Services
Pulseway: Workflows & Auto-Remediation
Pulseway - Introduction
Pulseway for simplicity
Pulseway Integrations
- Datto Autotask PSA
- PagerDuty
- Rackspace Managed Hosting
- Zendesk Suite
- Slack
- IT Glue
- Webroot Antivirus + Internet Security Complete (SecureAnywhere)
- Webroot DNS Protection
- ConnectWise PSA
- Eset
- StorageCraft ShadowProtect
- Warranty Master
Pulseway Competitors
Pulseway Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac, Other: any Applications using the monitoring API |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web, Other: Windows 8 |
| Supported Countries | All countries |
| Supported Languages | English, German |
Pulseway Downloadables
Pulseway Customer Size Distribution
| Consumers | 11% |
|---|---|
| Small Businesses (1-50 employees) | 31% |
| Mid-Size Companies (51-500 employees) | 51% |
| Enterprises (more than 500 employees) | 7% |
Comparisons
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Reviews and Ratings
(39)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Pulseway has become the go-to tool for many users when it comes to monitoring and managing their clients' systems. It serves as a comprehensive solution that allows users to monitor both internal and client systems, providing timely notifications for computer problems, disk space issues, offline status, and more. With Pulseway, users can receive alerts for server outages, failing hardware, full drives, and CPU and memory exhaustion, ensuring that they can address these issues promptly. Moreover, the software's scripting ability enables users to run regular maintenance tasks efficiently.
One of the key use cases of Pulseway is remote management. Users can remotely perform tasks such as computer rebooting, making it easier to address issues without physically being present. This feature proves invaluable in scenarios where technicians need to manage end-user devices across multiple properties in different states. Additionally, Pulseway's desktop client is widely used for remote client support, enabling technicians to manage hundreds of computers without leaving their desks. The software caters to various roles within an organization, from administrators and technicians who rely on its robust monitoring capabilities to support teams who integrate it with helpdesk ticket management systems. It provides real-time monitoring, quick reactions to problems, and offers management tools and reporting functionalities that enhance overall system administration. Whether used by IT departments or individuals managing systems at home, Pulseway streamlines the process of monitoring and administering servers remotely while ensuring prompt alert notifications and efficient issue response.
High Configurability: Users have praised Pulseway for its highly configurable nature, with multiple reviewers stating that they appreciate the ability to monitor exactly what they need to. This flexibility allows them to receive notifications for specific events such as server shutdowns or reboots, while avoiding unnecessary notifications for desktop computers.
Efficient Device Management: Many users have found Pulseway's device management feature to be convenient and efficient. They highlight the capability of keeping end-user devices up to date without having to handle each device individually. This streamlined process saves time and effort for the users.
Reliable Remote Access: Reviewers have commended Pulseway's remote desktop client for its reliable performance even over slower internet connections. They emphasize that this seamless remote access experience ensures smooth troubleshooting and system management regardless of network conditions.
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Limited scripting functionality: Some users have expressed that the scripting feature in Pulseway could benefit from additional functionality, particularly in terms of better storage use and variable utilization.
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Difficulty with software deployment: Several reviewers have found the process of deploying software through Pulseway to be difficult and suggest that it could be made easier to use.
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Connectivity issues and lack of support: A number of users have encountered connectivity problems with Pulseway, leading them to lose connection and resort to using alternative remote control tools like ScreenConnect. These users express frustration with the lack of resolution from tech support when facing such issues.
Users have made several recommendations for Pulseway based on their experiences. The most common recommendations include:
- Test Pulseway in your environment by deploying a few machines and using it for a few days.
- Try Pulseway for Windows monitoring, as it is well-suited for this purpose. However, Linux users may find it slightly more challenging to understand.
- Give Pulseway a try and you won't be disappointed. Reach out for a trial to experience its comparable tools for monitoring Windows machines.
Overall, users find Pulseway to be a budget-friendly option with robust tools that require minimal interaction. It is particularly beneficial for small IT teams managing larger companies. Additionally, users appreciate its real-time reporting capabilities to mobile devices and remote login capabilities.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
October 06, 2022
Great tool, Great price, Great terms.
Pulseway is our primary tool for the monitoring and management of clients. We use it to deploy all of our other tools, keep Windows and most major software up to date. We also use it to alert us to things like server outages, failing hardware, drives getting full, and CPU and Memory being exhausted. Finally we run regular maintenance tasks via its scripting ability.
- Keep PC up to date.
- Deploy software and tools.
- Warn of hardware failures.
- Monitor major systems uptime.
- Scripting could have more features such as storage better use of variables.
- Reporting could offer more customization
- Software deployment could be easier to use
- Scripting should offer a opportunity to run when turned on if the device was not available at the scheduled time.
- Remote control tool is adequate, but we actually found ConnectWise Control to be so superior we purchased and use that most of the time.
- Monitoring for issues
- Software deployment
- Inventory of device specs
- Our company could not exist without tools like Pulseway!
- Preventive maintenance saves untold technician time
- Allows us to maintain more PCs with a smaller team then otherwise possible.
The 2 major factors were:
1. The fact there was no contract, we believe vendors should have to validate the usefulness of their product and their support to their customers every day, not just 1 or 2 months every few years. This is the same reason we allow our clients to leave at any time if we fail to meet their standards.
2. The ease of managing the product, we demoed other products that would have almost required a full time employee just to manage the RMM tool itself. The ease of use of Pulseway meant a tech could manage it as part of their other duties much improving the ROI.
Note: We also felt NinjaOne met these same conditions but we evaluated it after having used Pulseway for a few years and while we found it a great product, possibly even superior, we didn't find enough reason to go through all the work and retraining to change over.
1. The fact there was no contract, we believe vendors should have to validate the usefulness of their product and their support to their customers every day, not just 1 or 2 months every few years. This is the same reason we allow our clients to leave at any time if we fail to meet their standards.
2. The ease of managing the product, we demoed other products that would have almost required a full time employee just to manage the RMM tool itself. The ease of use of Pulseway meant a tech could manage it as part of their other duties much improving the ROI.
Note: We also felt NinjaOne met these same conditions but we evaluated it after having used Pulseway for a few years and while we found it a great product, possibly even superior, we didn't find enough reason to go through all the work and retraining to change over.
June 09, 2019
Pulseway the best RMM for SMB
Pulseway is being used at our company to manage all of our end-user devices. We manage multiple properties spread out over Arizona and other states in the US. Pulseway has been very helpful in automating tasks like running upgrades, backups, and pushing out new software or links to company resources. Pulseway gives us insight into each machine when there is an issue that needs to be resolved. We use the desktop client to support our clients remotely. Pulseway really helps manage hundreds of computers, without the need to leave your desk.
- Running windows updates: Pulseway really helps us keep our end-user devices up to date, without the need to handle each device individually.
- Sending notifications on our servers really helps with taking care of issues before they cause downtime.
- Pulseway's remote desktop client works very well, even over slower internet connections.
- It would be nice if they increased their scope of supported third-party apps.
- It would be great if they would create an ios app for their ticket system.
- If they could possibly build in a location service for tracking devices, that would be helpful.
- If they had two-factor authentication, it would be nice.
- Pulseway has helped with increasing our productivity, by being able to automate a lot of the tasks I have to do.
- There is no known negative impact of using Pulseway yet.
Pulseway gives information in a better format, and is easier to maneuver then n-able.
January 08, 2019
Pulseway is super user friendly and reliable!
We use Pulseway to troubleshoot and access all PCs on our network. It allows me to troubleshoot, and walk other employees through what needs to be done as if I were standing right beside them. It also allows me to control the mouse if I need to show them something and they can watch and follow along.
I also use it to monitor what printers users have access to and to restart their PCs on the weekends when I am pushing updates.
I also use it to monitor what printers users have access to and to restart their PCs on the weekends when I am pushing updates.
- Easily allows me to connect to remote computers.
- It is nice that as an admin, I do not have to worry about users Domain Controller Password to get to their PC.
- I would like to see a user-friendly mobile app that allows the same capabilities as the web interface and desktop version.
- It has had a positive impact because it allows me to connect to PCs on our network from anywhere. It allows the user to see the screen as well. The ROI was easily absorbed considering that travel to our remote sites would have been greater.
Pulseway is more reliable and easier to use.
August 02, 2018
Pulseway: Keep A Finger On The Pulse Of Your Environment
Our IT team used Pulseway to monitor all servers in our environment across Windows and Linux operating systems. It allowed us to not only administer them remotely, but also monitor their status and receive alerts based on rules set in the program. For example, we would receive alerts when a server was shutting down unexpectedly or if a user was locked out. This allowed us to respond to issues before users noticed.
- Intuitive GUI
- Integrations with common enterprise deployments, like Active Directory
- Wide compatibility with many operating systems
- No option for network mapping
- Occasionally client on Windows Server will break
- Greater responsiveness on IT team
- Less downtime for business critical systems because issues were surfaced quickly
- Easier management of servers (you can run updates on machines and reboot them...from your phone)
January 31, 2018
Pulseway Server Management
I use, manage, and support a team of engineers and end users using the Pulseway suite of products. The helpdesk ticket management system integrates flawlessly with the Pulseway remote monitoring and alerting system, to enable ourselves to react quickly to problems before they become an issue. Pulseway gives a clear oversize of a problem with an easily accessible set of management tools and great reporting.
- Helpdesk Ticket Management
- Remote Server Management
- Server Monitoring and Alerting
- Integration with third-party tools and scripts
- Windows updating features could be a little more clear, such as recommended, optional and mandatory updates.
- Integration of PSA in to the Pulseway App would be useful for users of both systems, so you can easily switch between the two.
- And/or a Pulseway PSA app, rather than the mobile optimised site which doesn't work so well on mobile devices.
- Simplified management of helpdesk queries made for improved customer satisfaction
- Simplicity of reporting on client tickets helped reveal common faults and training requirements
- Reduced costs of server management with excellent server monitoring, reporting and the ability to complete real world server management tasks simply